CXO Dashboards

Our services

We design and implement business scorecards and dashboards for various types of organizations, functions, and roles. Our services for SMBs include

• Design business processes for specific business outcome
• Establish performance tracking/ reporting processes for key roles
• Develop business scorecards or dashboards
• Audit processes to ensure reliable metrics

You can have dashboards at strategy, or operational level. Dashboards can be made to address a specific issue or for a role/funtion/business.

Some examples of dashboards offered 

• CEO’s Dashboard / Balanced Scorecard
• Delivery Head’s Dashboard
• IT Dashboard
• HR Dashboard
• Quality Head’s Dashboard
• Service Management Dashboard
• Project Manager’s Dashboard.

Dashboards can be developed on different platforms such as Excel, Tableau or Corporater. It can take data from your enterprise applications. To develop a scorecard, an IT system is not mandatory.

Scorecard/Dashboards implementation takes a few weeks to several months depending on the maturity of the current processes/systems and the scope.

If you don't want to go for an organization wide deployment of business dashboards, you can go for a pilot implementation to address a specific problem area.

Methodology

The steps in a typical pilot implementation are

• Identify performance bottle-necks
• Redesign processes
• Measure process performance
• Establish performance reporting
• Develop business scorecards/dashboards
• Conduct data quality audits

A typical Balanced Scorecard implementation could go as follows.

• Get clarity on the Business Vision, Mission, Objectives, Strategy, and Goals
• Review the organization structure and roles, responsibilities and KPIs (Key Performance Indicator) for each role
• Develop a strategy map
• Identify the outcome measures and performance drivers for the strategic objectives
• Cascade the measures from strategy level to operational level and tactic level
• Brain storm and finalize the measures; define the measures, collection method, collection frequency, targets, and threshold limits
• Fine tune the organization processes / measurement systems, if required
• Create dashboards; populate data from information systems; enter data where required; integrate with the intranet, organization processes, and application systems. Train users.
• Make dashboard part of the regular reviews at the organization/group/project level; fine tune the dashboard.

The approach could vary depending on the current capability of the IT systems.

Issues you can solve with dashboards

Information scarcity/overload

• Lack of visibility into the business operations
• Taking too much time to search business critical info/metrics
• Too many emails/reports to go through

 Resource Management Issues

•  Issues in resource/talent management; wasted inventory/resources.
• Sales-production mismatch
• Lack of accountability/people gone lame in their comfort zone
• Resource Groups (IT, Admin, HR, Finance, ..) not aligned
• A lot of time wasted in fire-fighting (at several levels/roles)

Missing revenue/profitability targets

• QCD issues (Quality, Cost, Delivery)
• Poor business productivity
• Slow response to customer requirements

Key capabilities you get

• Align strategy, goals, roles, processes, metrics
• Track your strategic objectives
• Measure intangible assets
• Manage with Red/Yellow/Green alerts
• Get visibility into the processes / operations
• Make your team see the same page/truth
• View trends and predict results
• Move from micro management to management by metrics
• Get feedback / actionable insights
• Drive innovations / improvements

Benefits You Get

You will gain from our deep expertise in process designing, process automation, and our focus on performance improvement using business scorecards and dashboards.

We have partnerships with application providers and open source solution experts.

Our incremental solution deployment with holistic approach ensures you maximum value for your money-spend in your business transformation initiatives, in addition to a quick and hassle-free implementation - assured business benefits in less than 90 days.

Take your organization performance to a new level

If your IT organization has already achieved a process maturity of CMMI Level 3 or above, you could look at Balanced Scorecard as a change initiative to improve your business operations.

If you want to strengthen your business processes for better control or just want to manage certain operations with dashboards, contact us today, to build a pilot solution.