CXO Dashboards

Our services

We design and implement Business Scorecards and CXO Dashboards for organizations in the Services industry. Our services include

• Identifying Key Performance Indicators (KPI) and lead indicators for the business objectives and developing integrated scorecard for tracking them.
• Streamlining and automating business performance measurement systems. We help you to optimize processes where required.
• Designing and implementing customized and automated dashboards especially for Senior Executives (dashboards could be cascaded down).

You can have dashboards at strategy, operational or tactical level. 

Some examples of dashboards offered 

• CEO’s Dashboard / Balanced Scorecard
• Delivery Head’s Dashboard
• IT Dashboard
• HR Dashboard
• Quality Head’s Dashboard
• Service Management Dashboard
• Project Manager’s Dashboard.

Multiple options to choose from to suit your requirements

You can choose from the following three categories of scorecards:

• Scorecard-lite (one page scorecard, Excel based, data manually populated and tracked; a few days/weeks to deploy )
• Scorecard Express (Scorecard integrated to your applications and the intranet)
• Scorecard Ultimate (Dashboard that gives stunning visual control and integrated to your processes, applications and the intranet; powered by the leading EPM suit of applications from Corporater.

You can also look at stregthening just one leg of the Balanced Scorecard (ex. Internal Processes), to start with.

Methodology

A typical dashboard implementation could go as follows.

• Get clarity on the Business Vision, Mission, Objectives, Strategy, and Goals
• Review the organization structure and roles, responsibilities and KPIs (Key Performance Indicator) for each role
• Develop a strategy map
• Identify the outcome measures and performance drivers for the strategic objectives
• Cascade the measures from strategy level to operational level and tactic level
• Brain storm and finalize the measures; define the measures, collection method, collection frequency, targets, and threshold limits
• Fine tune the organization processes / measurement systems, if required
• Create dashboard; populate data from information systems; enter data where required; integrate with the intranet, organization processes, and application systems. Train users.
• Make dashboard part of the regular reviews at the organization/group/project level; fine tune the dashboard.

The approach is more or less same for manufacturing as well as services industries; but the type of KPIs & measurements reported can vary.

Unique Benefits You Get

1. Our expertise from the exclusive focus on Scorecards and Dashboards for theServices industry. Solutions and approach innovated for faster results and affordability.
2. Holistic approach with 24+ years of designing and implementing enterprise processes, applications and scorecards and access to the pool of experts C-Star Consortium, with the related domain expertise.
3. Partnership with Corporater, the leading provider of Enterprise Performance Management Solutions
4. Dashboards that conform to Business Excellence Frameworks such as Balanced Scorecard.
5. You can choose from the multiple offerings to suit your requirements and the budget; Scorecard-lite, Express and Ultimate. Both the Enterprise edition and the low cost On-Demand edition (Saas) are also available.
6. You can customize your scorecard/dashboard specific to your unique needs and the growth phase of your organization.
7. Avail end-to-end support: Right from identifying the right metrics at the top level and cascading to the next levels, solution implementation, training and ongoing support.

If your organization has already achieved a process maturity of CMMI Level 3 or above, you could look at Balanced Scorecard as a change initiative to improve your business operations. You can also use Scorecard approach to solve a specific organization problem or to add a new capability.

Implementing a dashboard is now simpler and affordable than in the past. To know how you can build a dashboard and improve business performance, please contact MG Thomas.